FAQ

Here you can find the answers to the most frequently askedquestions.

• I placed my card over the reader but it doesn’t respond.

  Check if your credit card supports contactless payments. TheContactless Symbol shown below is printed on credit cards thatsupport contactless payments.

  

• I forgot login ID and password.

  Reset your password from the login ID and password reset page(here).

• My usage history is not up to date.

  It will be updated once you get off your transportation.

• Where can I find the breakdown of transportation fare?

  Contact the transportation companies for fare chart and discountconditions.

• What is the security practice?

  We are in compliance with Payment Card Industry Data SecurityStandard (PCI DSS Ver 3.2.1) and our business is run in accordancewith this standard.

• How is the personal information provided upon account registrationused?

  Our privacy policy can be found (here) to find out the informationobtained and the purposes of use of the personal information.

• Where can I use Q-move?

  Q-move areas can be found（here）.

• QR application is not functioning properly.

  Contact the company who owns the application.

• Can I use my debit card or a prepaid card?

  Prepaid cards that do not require identity confirmation are notaccepted but other prepaid cards and debit cards can be used.

• Can I use other credit cards than VISA?

  Only VISA cards are currently supported but we will be expandingour services in the future.